TROUBLESHOOTING
All our consoles are tested at the highest level to make sure they meet the demand and requirements of a demanding 24 hour environment. If for some reason, there is an issue with a console then please follow the steps below:
How to perform a reset:
1. Hold DOWN button on desk panel to ensure the columns are retracted to their lower limit (whether it is the fully retracted hard stop or a configured lower limit).
2. Briefly release DOWN.
3. Press and hold DOWN for 5 seconds, wait until all desk movement has stopped, then release.
3.1. If initialisation is successful, columns will do a slight up/down “handshake” movement.
3.2. If you have a desk panel with display, E01 is displayed during this part of the procedure.
Basic Error Codes:
E01 – perform rest
E16 – Please turn power off and back on then perform reset
If you see another error code not mentioned above, please perform a reset.
If you experience any power disruptions or power failures to the control room, please perform a reset once power has been restored.
Please see below for more info on troubleshooting the console:
For the manufacturer manual please click below
If you would like to speak to someone, please contact us at [email protected]
